AN INDEPENDENT PASSENGER PROJECT
Congratulations. You are officially in a
Nowhere Is My Train situation.
One form. Three ways to complain. Nothing stored here.
A 30-minute delay can become seven hours. A generic apology is not always an explanation.
The short storyHELP WHILE YOU TRAVEL
Call the railway helpline or go straight to RailMadad.
Call screen didn’t open? Dial 139 on your phone. On a computer, use RailMadad instead.
YOUR TIME MATTERS
01 Add your journey / 02 Review / 03 You send
We can’t submit a complaint for you. We prepare your message and bring the right contacts and links together, so you can make some noise quickly. Review the details, choose RailMadad, X or email, and send it yourself.
Register a grievance. Get a complaint number. Keep it.
Kept short for RailMadad. If it asks for fewer characters, shorten the message before sending.
Your name, PNR and impact description stay out of this public post. Check everything again in X.
Add your journey details to prepare a message, or open RailMadad now.
If you’re viewing this inside another app, use its menu to open the page in Chrome or Safari. You can also copy the link below and paste it into your browser.
This link contains your email details. Keep it private.
Couldn’t copy automatically. Press and hold the message to copy it, then use the button above.
Use the official “Write to the Prime Minister” process through CPGRAMS. Keep the reference to your earlier grievance.
Write to the Prime Minister The PMO does not publish a grievance-submission email inbox. Official guidanceSAME TRAIN. EVERY VOICE.
Look around. The passengers on your train are delayed too.
Tell the people in your coach they can file their own complaint at nowhereismytrain.in.
One train. Hundreds of journeys. Every genuine complaint deserves an answer. One truthful, individual complaint per affected passenger.
DON’T LOSE THE PAPER TRAIL
Save these privately so your follow-up has facts behind it.
Keep your PNR private. Note the RailMadad or CPGRAMS reference.
Save official status screenshots, actual arrival time and every reply.
Keep evidence of missed connections, extra travel costs or booked rest.
Use the existing complaint’s feedback or follow-up process. Add facts and evidence you can support.
KNOW YOUR RIGHTS
It depends on whether you travelled.
If you choose not to travel because the train is more than three hours late, full fare refund may be available under the applicable rules. For an e-ticket, file the correct TDR before the train actually departs. Check your ticket’s conditions and deadlines.
Official IRCTC refund rules, sections 7 & 14A delay does not by itself guarantee compensation. A consumer claim depends on the facts, the cause of delay, proven deficiency in service and evidence of harm or loss.
In Northern Western Railway v. Sanjay Shukla, 6 September 2021, the Supreme Court left a delay-related award standing on the facts of that case. This is not a fixed payout for every late train. Read the court order, SLP(C) 13288/2021 (PDF hosted by LiveLaw)
National Consumer Helpline Consumer complaint filing: e-JagritiGeneral information, not a decision on your claim. Official contacts and refund guidance checked 14 November 2026. Recheck current rules before acting.
A SMALL PROJECT. A FAMILIAR PROBLEM.
This started with a journey that went from a small delay to roughly seven hours late, cutting into booked overnight rest for a senior companion. The reply was generic. The impact wasn’t.
We do not track your train. We help you demand an answer when it is late.
A free, non-commercial public-interest project. No ads, donations, accounts or complaint counts.
No. It prepares your message. RailMadad opens its complaint form. X opens a post with your message filled in. Email opens Gmail with the recipients, subject and message filled in; you can choose another email app too. Always review, then send it yourself.
Your journey details stay on this page and clear when you refresh. This site has no passenger database or tracking cookies. Copying saves the message for you to paste. Opening X shares the public message with X; opening Gmail or another email app shares the email details with that service. Those services have their own privacy policies. The service hosting this site may keep basic visit records.
No. Submit a grievance through the official channel, and a refund request through the applicable railway or IRCTC process. This website cannot guarantee intervention, delivery, a response, refund or compensation. For immediate railway assistance, call 139.